Kroger used to be my favorite grocery store. However, the recent experience did shock me:
1) misleading price tags: for example, the white nectarines were tagged with a huge 99c , but I was charged $2.49/lb, later when I was in customer service, and was told it was the price after you first apply the digital coupon. The same for the fruit bars, listed as $5.49, but there was a very small fine print on the side which was not so visible to most of us: ” when you buy 5 or more”;
2) dishonest practice: when I went to the car, I found that the customer service refunded the price difference only for 1.95 pounds of white nectarine while in my original receipt I purchased 2 pounds, it’s just about $.13 short so I did not bother, but seriously not sure how would this have happened?
3) customer service is getting worse When we went to buy the birthday cake around 7:30pm and asked if someone could write something on the cake, the lady who was packaging the cookies saying we were too late for this, even if all the materials are nearby and all it took is just a minute or two! We never experienced in Kroger like this before. In addition, when we were in customer/ money service waited for quite some time, no one was there. I had to ask a staff nearby to let him find someone in customer service. When I mentioned the misleading price tags in the store, the lady in customer service didn’t seem to care, saying “I was only working here”. No wonder the Kroger is not the Kroger we used to visit!